Frequently Asked Questions

Remote Learning

What remote learning platforms will the school use during remote schooling?

CLAE and EPWH will use the remote learning platforms Schoology and Zoom. Teachers may also use Google Classroom, i-Ready, Nearpod, and other software to assist in teaching. All software will be accessible via the scholar’s Chromebook provided on loan by Breakthrough.


What if I have trouble logging onto my school’s online learning platform?

We have streamlined the process for logging on to remote learning platforms. If you are experiencing technical difficulties, you can call the Breakthrough Call Center at (216) 539-2100. The Call Center hours are currently Monday through Friday, 8 am to 11 am during school days; we hope to be able to expand these hours soon. Hours will be posted on our Home Tech Support Page, which also has tech support articles that may be helpful.

I am at work when my child is scheduled to start remote learning. Who will ensure that my child logs on to remote lessons in the morning?

CLAE and EPWH teachers will communicate with families via Remind if a scholar has not logged on for remote learning.

What will happen if the teacher is absent during remote learning? Will class still be offered?

Yes, CLAE AND EPWH will still offer remote learning classes if a teacher is absent. We will assign a Breakthrough teacher to monitor the class.

What is the process for teachers providing regular progress updates for my child’s learning?


  • All families will have continued access to Powerschool to monitor progress on their own schedule.  
    • For more information, please contact your school based leadership team.  

Family Communication 

  • Teachers and administrators will communicate with families directly if scholars are absent, not participating or camera continues to be off
  • Families should expect to be contacted weekly at a minimum by each teacher with an update on:
    • Attendance
    • Academic performance 
    • Behavior 
    • Paycheck update
  • Family communication can be in the form of phone calls, texts, Remind messages, and emails. 
  • Families are encouraged to reach out to teachers for updates using the contact information provided in the directory. 

Assignments and Grading 

  • Teachers will add a minimum of two grades per week into the gradebook. 
  • Grades from the previous week will be updated in Powerschool no later than the following Monday afternoon. 
  • Teachers will provide scholars with intentional feedback on their submitted work at least twice per week (in addition to regular in the moment feedback during class).

Diverse Learners

How will you handle educating a child with an Individual Education Plan (IEP) during remote learning?

Students who receive full-time Extension Room support will continue to attend school in-person in order to meet their needs and receive their mandated services. Speech therapy, Occupational therapy, and Counseling will be provided remotely through Zoom. Families should look out for an email or call from their scholar’s provider to coordinate a time for these services to take place. Students who receive co-teaching and/or academic intervention will continue to receive those services by a certified special education teacher within a remote, Zoom setting. Even through this remote structure, we are committed to providing your child with the most personalized education possible.

High School Placement Counseling

Will my 8th grader still receive high school placement services?

Mr. Reginald Shumpert is our high school placement coordinator. He will continue to meet with 8th grade students via zoom. Mr. Shumpert successfully placed last year’s 8th-grade scholars at their respective high schools. To contact Mr. Shumpert, parents can email him by clicking here.

Social Emotional Learning

I am concerned about social and emotional learning. What are you doing to address this during remote learning?

Schools will continue to offer social and emotional learning into the schedule through specific blocks of time dedicated to social aspects.


Will transportation be available if I enroll my child in a new Breakthrough school?

At this time, Preps Willard and Citizens Hampden are the only Breakthrough campuses that offer bus services with capacity to add new riders. Families seeking transportation should complete a transportation interest survey (info here). Once the survey is complete, we will be able to submit your request to our bus company to determine if you are eligible.

School Transfers

What if many students transfer from CLAE to another Breakthrough school? Will that create overcrowding at other schools?

A few of our schools have spaces to enroll additional students that will not cause overcrowding.


How will my child have access to breakfast and lunch during remote learning?

The state of Ohio has extended its pandemic-assistance P-EBT benefits this year. Families with children enrolled in a school that has transitioned to remote learning will qualify for P-EBT. Once a month, families would receive a cash payment directly from the state of Ohio to help cover meal expenses. More information will be coming soon. Please note, information is submitted to the state once a month, so there is a four- to six-week lead time in between benefits.

If waiting for P-EBT assistance will create a gap in food access for your scholar, please reach out to the main office so that we can help connect you with alternative resources.

After School Activities

Will after-school activities still be offered?

Open Doors Academy (ODA) will continue to provide after-school programming to participating scholars, with limited spots available for additional participants. If you are interested in seeing if a spot is available, please contact the ODA Breakthrough Program Manager, Stephanie Budd, at or (216) 972-0641.

Schools may choose to offer additional after-school programming and activities, as staffing permits and in accordance with our health and safety protocols. More information about these opportunities will be provided to families as they are available.